Payments & Billing Policy

This Payments & Billing Policy explains how payments, subscriptions, invoices, taxes, renewals, cancellations, refunds, chargebacks, billing support, and payment-related disputes are handled for the websites, platforms, products, and services operated by Worldhire Global Ltd, including Korum, Select, and Sphere.

This policy applies to recruiters, employers, companies, hiring partners, clients, professionals, subscribers, partners, resellers, and other users who purchase, subscribe to, access, or pay for services provided by Worldhire.

This policy should be read together with our Terms of Use, Privacy Policy, Recruiter Terms, Candidate Consent Policy, Recruiter Code of Conduct, Confidentiality & Consent Policy, Cookie Policy, Data Retention & Deletion Policy, and any separate order form, invoice, subscription plan, commercial agreement, statement of work, or service-specific terms agreed with Worldhire Global Ltd.

For the purpose of this policy, “Worldhire”, “we”, “us”, or “our” means Worldhire Global Ltd. “Platform” means our websites, applications, dashboards, tools, and digital services. “User”, “you”, or “your” means any person or organisation using, purchasing, subscribing to, or paying for our services.

1. About Worldhire Global Ltd

Worldhire Global Ltd is a company registered in England and Wales.

• Company Name: Worldhire Global Ltd
• Company Number: 17306978

Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom

Jurisdiction: England and Wales

Korum, Select, and Sphere are operated by Worldhire Global Ltd.

For billing matters, contact:

• accounts@worldhire.com

For general support:

• support@worldhire.com

For privacy matters:

• privacy@worldhire.com

2. Scope of This Policy

This policy applies to payments and billing for:

• Korum recruiter access
• Korum employer access
• Korum company accounts
• Korum subscriptions
• Korum paid features
• Team seats
• reach-out / connection access, where paid or limited
• Consent-led access workflows, where paid or limited
• Verification, onboarding, or setup fees, where applicable
• Candidate discovery tools
• Hiring workflow tools
• Select recruitment, executive search, consulting, or advisory services
• Sphere platform, workforce, or business services
• Subscription plans
• Paid trials
• Beta-to-paid conversion
• Project-based services
• Retainers
• Success fees
• Introduction fees
• Placement fees
• Enterprise agreements
• Partner or reseller arrangements
• Any other paid service provided by Worldhire
• Specific commercial terms may vary by product, plan, geography, customer type, invoice, order form, subscription page, proposal, or signed agreement.

3. Paid Services

Some Worldhire services may be free, paid, subscription-based, usage-based, success-based, retainer-based, project-based, enterprise-based, or subject to separate commercial terms.

Paid services may include:

• Recruiter subscriptions
• Employer subscriptions
• Company accounts
• Team seats
• Recruiter verification
• Enhanced recruiter access
• reach-out / connection access
• Consent-led access workflows
• Candidate discovery tools
• Hiring workflow tools
• Search or advisory services
• Talent consulting
• Executive search
• Recruitment services
• Platform setup or onboarding
• Premium support
• Partner access
• Enterprise services
• Custom services
• The applicable fees will be shown in the relevant plan, invoice, order form, proposal, payment page, agreement, or commercial terms.
• Access to any paid feature may be restricted until payment, verification, billing details, and required approvals are completed.

4. How Korum Billing Works (Credits)

Korum is a self-serve, credit-based platform. Recruiters, employers, and hiring teams buy credits and spend those credits to use the platform. This credit model is how Korum self-serve billing actually works, and the terms in this section govern Korum credit purchases and usage.

Credits are available in two forms:

• Monthly Credit Pack: a recurring subscription that grants a monthly allowance of credits, with a validity of roughly 30 days per cycle. The pack renews each billing period unless cancelled (see the Subscriptions and Automatic Renewals sections).
• Extra Credits: one-off, non-expiring credit top-ups that do not expire. Extra Credits can be purchased to supplement your allowance when an active Monthly Credit Pack is in place.

How credits are spent and refunded:

• Messaging a Discoverable professional is free and does not use credits.
• Recruiters spend credits to start a connection or reach-out with a Confidential professional. The exact current credit cost for each action is shown in the app at the time of purchase or use and may change from time to time.
• Recruiters may also spend credits on a one-time contact reveal, which unlocks a Discoverable professional’s email address and phone number for that recruiter on a permanent basis. Contact reveal is never available for Confidential professionals and is not available where the professional has enabled do-not-contact.
• Credits spent on a reach-out are refunded to the recruiter where the reach-out is rejected, goes unanswered or is ghosted, or where the connection expires without a response.

Team and payment details:

• A hiring team shares one company credit pool. Credits purchased by any team member are available to the team and are drawn from the same shared balance.
• Credit purchases are processed through Stripe for recruiters outside India and through Razorpay for recruiters in India. India billing may be supported through the authorised India arrangement described in the India Billing and Local Payment Support section.

Current credit costs, allowances, and pack prices are shown in the app and may be updated from time to time as described in the Pricing section.

5. Pricing

Prices may vary based on:

• Product
• Plan
• Geography
• Access level
• Number of users
• Number of team seats
• Subscription duration
• Usage level
• Recruiter type
• Employer type
• Company type
• Service type
• Custom requirements
• Commercial agreement
• Taxes or local charges
• Payment method
• Currency
• Market availability
• Risk or compliance requirements
• Worldhire may update pricing from time to time.
• Price changes will not affect services already paid for during the current billing period unless a separate agreement states otherwise.
• For recurring subscriptions, updated pricing may apply from the next renewal period after notice where required.
• Worldhire may offer different pricing, discounts, promotional offers, beta pricing, early-access pricing, enterprise pricing, or custom commercial arrangements to different customers at its discretion.

6. Plan-Specific Terms

Certain services may have plan-specific terms, including:

• Access limits
• reach-out / connection limits
• Profile view limits
• Search limits
• Access request limits
• Seat limits
• Usage caps
• Subscription duration
• Renewal terms
• Cancellation rules
• Support levels
• Feature availability
• Verification requirements
• Payment terms
• Trial terms
• Commercial conditions
• Where plan-specific terms are shown on a payment page, subscription page, order form, invoice, proposal, statement of work, or signed agreement, those plan-specific terms will apply to that purchase.
• If there is a conflict between this Payments & Billing Policy and a signed commercial agreement, the signed commercial agreement will apply to the extent of that conflict.

7. Subscriptions

Some services may be offered as monthly, quarterly, annual, or custom subscriptions.

By purchasing a subscription, you agree to pay the applicable fees for the selected plan and billing cycle.

Unless otherwise stated, subscriptions may renew automatically at the end of each billing period.

Subscription features, access limits, reach-out / connection limits, team seats, usage limits, and service levels may vary by plan.

Worldhire may restrict, suspend, downgrade, or terminate access if subscription fees are unpaid, disputed, reversed, overdue, or associated with suspicious payment activity.

8. Automatic Renewals

If automatic renewal applies, your subscription may renew at the end of the billing period unless cancelled before renewal according to the applicable cancellation process.

Renewal may be charged using the payment method on file or invoiced according to the agreed billing arrangement.

By continuing a subscription, you authorise Worldhire or its payment processor to charge applicable subscription fees, taxes, and charges for each renewal period.

If payment fails, Worldhire may:

• Retry payment
• Notify the billing contact
• Suspend access
• Restrict paid features
• Block reach-out / connection access
• Downgrade the account
• Terminate the subscription
• Recover unpaid amounts

9. Free Trials, Beta Access, and Promotional Access

Worldhire may offer free trials, beta access, discounted access, promotional plans, early access, pilot access, or limited access offers.

These may be subject to separate limits, conditions, timelines, and access restrictions.

Worldhire may modify, extend, restrict, suspend, or terminate free trial, beta, pilot, promotional, or early-access plans at any time.

Free, beta, pilot, or promotional access does not guarantee future free access, continued availability, permanent access, grandfathered pricing, or continued availability of the same features.

Worldhire may convert a free, beta, pilot, or promotional plan into a paid plan only according to the applicable notice, payment page, order form, subscription page, or agreement.

10. Invoices

Invoices may be issued by Worldhire Global Ltd or through an authorised billing arrangement, depending on customer location, payment method, product, and commercial structure.

Invoices may include:

• Customer name
• Company name
• Billing address
• Tax details
• Invoice number
• Service description
• Billing period
• Fees
• Taxes
• Currency
• Payment due date
• Payment instructions
• Applicable commercial references
• Customers are responsible for providing accurate billing and tax information.
• Worldhire is not responsible for delays, tax issues, accounting issues, procurement issues, or payment failures caused by incorrect or incomplete billing information provided by the customer.

11. India Billing and Local Payment Support

For customers in India, billing and local payment collection may be facilitated through authorised India arrangements where applicable.

This may include support from Khaitan Infotech Pvt Ltd or another authorised India billing, operations, or collection arrangement.

Where India billing support is used:

• The invoice may be issued by the authorised India entity where applicable.
• Local taxes, including GST where applicable, may apply.
• Local payment methods may be supported.
• Local payment collection may be processed in Indian Rupees.
• The customer should rely on the invoice issued for tax and accounting purposes.
• India billing support does not make Khaitan Infotech Pvt Ltd a branch, subsidiary, legal office, or contracting entity of Worldhire Global Ltd unless specifically stated in writing.
• Commercial, operational, and billing arrangements may vary depending on customer location, applicable law, payment method, and the relevant agreement.

12. Billing Through Partners or Authorised Arrangements

In some markets, billing, collection, support, reseller activity, or local payment facilitation may be provided through authorised arrangements, partners, affiliates, local entities, or approved service providers.

Such arrangements may vary by country and service type.

Unless expressly stated in writing, partners, local support providers, resellers, or billing support entities are not authorised to:

• Modify Worldhire’s Terms
• Waive fees
• Provide refunds
• Make guarantees
• Accept liability
• Change service commitments
• Bind Worldhire to new obligations
• Settle disputes on behalf of Worldhire Global Ltd
• Payments made through authorised billing arrangements remain subject to the applicable invoice, agreement, and Worldhire policy framework.

13. Payment Methods

Worldhire may support payment methods such as:

• Bank transfer
• Card payment
• Stripe
• Razorpay
• UPI, where applicable
• Local bank transfer
• International wire transfer
• Other authorised payment providers
• Available payment methods may vary by country, currency, customer type, product, plan, billing arrangement, payment provider, and compliance requirements.
• Worldhire may refuse or restrict payment methods where there is fraud risk, chargeback risk, sanctions risk, payment provider limitation, verification issue, operational limitation, or compliance concern.

14. Payment Processor Responsibility

Payments may be processed through third-party payment providers, banks, gateways, card networks, or local payment arrangements.

Worldhire is not responsible for payment failures, delays, declines, chargebacks, currency conversion issues, bank charges, card issuer fees, intermediary bank charges, payment gateway fees, or payment processor restrictions caused by third-party providers, banks, payment networks, or the customer’s payment method.

Your use of a third-party payment provider may also be subject to that provider’s own terms, fees, privacy policy, dispute process, and payment rules.

Worldhire may change payment processors or payment methods from time to time.

15. Currency

Fees may be charged in currencies such as:

• GBP
• USD
• INR
• AED
• SGD
• EUR
• Other supported currencies
• The applicable currency will be shown in the relevant invoice, payment page, order form, subscription page, proposal, or commercial agreement.
• Currency conversion, bank charges, foreign exchange charges, payment gateway charges, intermediary bank charges, card issuer fees, and related costs are the responsibility of the customer unless otherwise stated.
• Exchange rates may be determined by the payment provider, bank, card issuer, or applicable payment system.

16. Taxes

Fees may be exclusive of applicable taxes unless expressly stated otherwise.

You are responsible for all taxes, duties, levies, withholding taxes, GST, VAT, sales tax, use tax, service tax, digital services tax, bank charges, and other government charges applicable to your purchase or use of paid services.

Where required, taxes may be added to the invoice or payment amount.

Worldhire may request tax registration details, VAT number, GST number, TRN, EIN, or other tax identification details for billing and compliance purposes.

You are responsible for providing accurate tax information and for determining whether you are entitled to tax exemptions, reverse charge treatment, input tax credit, or other tax treatment.

17. Withholding Tax and Net Payments

Unless expressly agreed otherwise in writing, all fees are payable in full without deduction, withholding, set-off, or counterclaim.

If withholding tax or any other deduction is required by law, you must provide valid withholding tax certificates or equivalent documentation.

Where applicable and legally permitted, payments must be grossed up so that Worldhire receives the full amount invoiced after any withholding, deduction, tax, bank charge, or transfer cost.

You are responsible for any withholding, tax filing, certificate issuance, or related compliance obligation in your jurisdiction.

18. Billing Information

You agree to provide accurate and complete billing information, including:

• Legal company name
• Billing address
• Tax identification number, where applicable
• Billing contact name
• Billing email
• Purchase order details, where required
• Payment method details
• Finance contact details
• Country of registration
• Place of supply or service location, where relevant
• Any additional information required for invoice issuance or payment processing
• You must promptly update billing information if it changes.
• Worldhire is not responsible for failed payments, incorrect invoices, tax issues, delayed access, service interruption, or payment disputes caused by inaccurate or incomplete billing information.

19. Purchase Orders and Internal Approvals

If your organisation requires a purchase order, vendor registration, procurement approval, finance approval, tax form, or internal approval before payment, you are responsible for completing that process before using paid services unless Worldhire agrees otherwise in writing.

A delay in your internal procurement, finance, tax, or approval process does not extend payment deadlines unless Worldhire agrees in writing.

A purchase order does not override this policy, the Terms of Use, or a signed agreement unless Worldhire expressly agrees in writing.

Any conflicting terms included in a customer purchase order, vendor portal, procurement form, payment memo, or internal document are rejected unless expressly accepted by Worldhire in writing.

20. Payment Due Dates

Payment due dates may be specified in:

• Invoice
• Order form
• Subscription page
• Payment page
• Commercial agreement
• Proposal
• Statement of work
• If no due date is stated, payment is due immediately upon invoice issuance or before access is activated, unless Worldhire agrees otherwise in writing.
• Worldhire may require advance payment before activating paid services, recruiter access, reach-out / connection access, subscription access, enterprise access, or custom services.

21. Late Payments

If payment is late, Worldhire may:

• Send payment reminders
• Suspend access
• Restrict paid features
• Disable reach-out / connection access
• Pause services
• Withhold deliverables
• Downgrade the account
• Terminate the subscription or agreement
• Charge late fees or interest where permitted
• Recover collection costs where permitted
• Take legal or commercial action where appropriate
• Late payment does not remove your obligation to pay amounts already due.
• Worldhire may require advance payment or a different payment method for future services where late payment has occurred.

22. Failed Payments

If a payment fails, Worldhire may retry the payment or ask you to provide another payment method.

Access may be suspended, restricted, downgraded, or delayed until payment is completed.

Worldhire is not responsible for loss of access, missed opportunities, recruiter delays, candidate communication delays, business interruption, or service interruption caused by failed payment.

23. Billing Disputes

If you believe an invoice, charge, renewal, tax amount, or payment request is incorrect, you must notify Worldhire at accounts@worldhire.com within 7 days of the invoice date or charge date.

The notice should include:

• Invoice number
• Charge reference
• Disputed amount
• Reason for dispute
• Supporting information
• Contact details for resolution
• If no billing dispute is raised within this period, the invoice or charge may be treated as accepted, subject to applicable law.
• A billing dispute does not remove your obligation to pay undisputed amounts on time.
• Worldhire may suspend disputed access, paid features, or additional services until the dispute is resolved where appropriate.

24. Refunds

Unless expressly stated otherwise, fees are non-refundable once service access has been activated, platform access has been provided, subscription access has started, recruiter access has been enabled, reach-out / connection access has been used, onboarding has started, or work has commenced.

Refunds may not be available for:

• Subscription fees already paid
• Setup fees
• Verification fees
• Recruiter access fees
• Connection / reach-out fees
• Consent-led access workflow fees
• Advisory fees
• Retainer fees
• Project fees
• Search fees
• Consulting fees
• Partially used billing periods
• Unused access where the customer chose not to use the service
• Account suspension caused by breach of terms
• Account termination caused by misuse or non-compliance
• Services delayed by customer-side documentation, approval, or payment issues
• Payment processor charges
• Currency conversion charges
• Bank charges
• Taxes, unless required by law
• Worldhire may consider refunds at its discretion where required by law, billing error, duplicate payment, or exceptional circumstances.
• Any approved refund may be processed through the original payment method where possible.
• Payment gateway fees, currency conversion charges, intermediary bank charges, card fees, taxes, and third-party charges may not be refundable.

25. Consumer Rights

Some users may have mandatory consumer rights under applicable law.

Nothing in this policy is intended to limit rights that cannot be excluded under applicable law.

Where a mandatory legal right applies, that right will apply despite anything inconsistent in this policy.

Business users, recruiters, employers, companies, and commercial customers may have different rights and obligations from individual consumers.

26. Cancellation

You may cancel a subscription according to the applicable plan, payment page, account settings, invoice terms, or commercial agreement.

Cancellation usually stops future renewal. It does not automatically create a refund for the current billing period unless expressly stated.

If you cancel during a billing period, access may continue until the end of the paid period, unless the account is terminated for breach, misuse, non-payment, security risk, sanctions risk, or compliance reasons.

Worldhire may require written notice for cancellation of enterprise, annual, custom, retainer, or contract-based services.

Cancellation does not remove your obligation to pay amounts already due.

27. Plan Changes

You may request to upgrade, downgrade, or modify your plan, subject to availability and approval.

Plan changes may affect:

• Access level
• Number of seats
• reach-out / connection limits
• Search limits
• Support level
• Subscription fee
• Billing cycle
• Renewal date
• Feature availability
• Verification requirements
• Commercial terms
• Upgrades may be charged immediately or prorated.
• Downgrades may take effect from the next billing cycle unless otherwise agreed.
• Worldhire may refuse a plan change where there is unpaid balance, misuse risk, compliance concern, or commercial restriction.

28. Usage Limits

Paid plans may include usage limits.

These may include limits on:

• Profile views
• reach-out / connection actions
• Access requests
• Shortlists
• Team seats
• Searches
• Saved profiles
• Messages
• CV/resume views
• Consent-led access workflows
• Support requests
• API or integration access, where applicable
• Worldhire may restrict or charge separately for usage beyond the applicable plan limits.
• Usage limits may be changed for security, misuse prevention, product control, legal compliance, or commercial reasons.
• Unused usage limits do not carry forward unless expressly stated.

29. reach-out / connection Fees and Access Controls

If reach-out / connection is offered as a paid or limited feature, applicable fees, limits, and access rules will be shown in the relevant plan, payment page, invoice, or agreement.

reach-out / connection access may depend on:

• Account verification
• Subscription plan
• Payment status
• Usage limits
• Geography
• Candidate visibility mode
• Role relevance
• Platform risk controls
• Compliance review
• Abuse monitoring
• Worldhire may restrict, suspend, or disable reach-out / connection access where misuse, excessive usage, scraping risk, suspicious activity, non-payment, sanctions risk, or breach of terms is suspected.
• Payment for reach-out / connection access does not guarantee candidate response, candidate interest, interview, offer, hiring outcome, or continued contact.
• reach-out / connection fees, if any, may be non-refundable once reach-out / connection is used.

30. Team Seats and Account Sharing

Where a plan includes team seats, each authorised user must have their own account unless expressly permitted.

You must not share login credentials, pool accounts, resell access, or allow unauthorised users to access paid features.

Worldhire may charge additional fees, restrict access, or suspend accounts where unauthorised sharing, excessive usage, or seat misuse is detected.

The customer is responsible for activity by its authorised users, invited users, employees, contractors, consultants, or representatives.

31. Success Fees, Introduction Fees, and Recruitment Fees

Some Select, Korum, or Worldhire services may involve success fees, placement fees, introduction fees, retainer fees, shortlist fees, mandate fees, advisory fees, or other recruitment-related commercial terms.

These success, introduction, placement, retainer, mandate, and advisory fees relate to Worldhire's broader managed, recruitment, and advisory services, including the Select and Sphere products. They do not apply to standard Korum self-serve use: the self-serve Korum platform is billed only through the credit model described in the How Korum Billing Works (Credits) section, and Korum self-serve does not charge success, placement, or introduction fees.

Where such fees apply, the specific amount, trigger event, payment timeline, replacement period, refund rules, ownership period, and commercial terms will be stated in a separate agreement, order form, invoice, proposal, or written commercial arrangement.

Unless otherwise stated in writing, platform access alone does not waive any applicable recruitment, success, introduction, placement, mandate, or advisory fee due under a separate commercial agreement.

32. No Circumvention of Fees

You must not use Worldhire, Korum, Select, or Sphere to identify, access, contact, or engage a candidate, client, employer, recruiter, or partner and then bypass applicable payment, subscription, success fee, introduction fee, recruiter terms, client terms, or commercial obligations.

You must not:

• Conceal hiring outcomes
• Move communication outside the platform to avoid fees
• Misstate candidate source
• Misrepresent employer or client identity
• Use another account to avoid fees
• Delay reporting a hire to avoid payment
• Route payment through another entity to avoid agreed terms
• Claim a candidate was independently sourced where the relationship was materially enabled by Worldhire or Korum
• Ask a candidate, recruiter, employer, client, or partner to avoid Worldhire’s commercial terms
• Where a candidate, recruiter, employer, client, or partner relationship is introduced, accessed, or materially enabled through Worldhire, Korum, Select, or Sphere, applicable commercial terms may continue to apply according to the relevant agreement.

33. Chargebacks and Payment Reversals

If you believe a charge is incorrect, you should contact accounts@worldhire.com before initiating a chargeback or payment reversal.

Unauthorised chargebacks or payment reversals may result in:

• Suspension of access
• Termination of subscription
• Recovery of unpaid amounts
• Recovery of chargeback fees
• Restriction of future payment methods
• Refusal of future access
• Legal or commercial action where appropriate
• A payment dispute does not remove your obligation to pay valid amounts due.
• Worldhire may treat chargebacks, repeated failed payments, or payment reversals as account risk signals.

34. Fraud, Sanctions, and Payment Risk

Worldhire may refuse, suspend, restrict, cancel, or reverse access to paid services where there is suspected:

• Fraud
• Payment risk
• Sanctions risk
• Chargeback risk
• False billing information
• Suspicious payment behaviour
• Unauthorised payment method use
• Identity mismatch
• Company verification issue
• Unusual geography or access pattern
• Legal or regulatory concern
• Security concern
• Compliance concern
• Worldhire may also require additional verification, alternative payment methods, advance payment, billing confirmation, tax information, company information, or authorised signatory approval before activating or continuing paid services.
• Worldhire does not provide services to sanctioned persons, sanctioned entities, or users where payment or access would create legal, sanctions, regulatory, security, operational, or compliance risk.

35. Account Suspension for Billing Issues

Worldhire may suspend, restrict, downgrade, or terminate access if:

• Payment is overdue
• Payment fails
• Payment is reversed
• Chargeback is initiated
• Tax or billing information is false
• Payment method is fraudulent or unauthorised
• Invoice remains unpaid
• Subscription renewal fails
• Billing contact is unreachable
• Purchase order or approval is delayed
• The account creates payment, fraud, sanctions, or compliance risk
• Suspension does not remove your obligation to pay outstanding amounts.
• Worldhire may refuse to restore access until all outstanding amounts, verification steps, and risk checks are completed.

36. No Guarantee of Hiring Outcome

Payment for any Worldhire, Korum, Select, or Sphere service does not guarantee:

• Candidate response
• Candidate interest
• Candidate availability
• Interview selection
• Offer acceptance
• Candidate joining
• Candidate retention
• Hiring success
• Employer response
• Recruiter success
• Business outcome
• Revenue outcome
• Recruiters, employers, and companies remain responsible for hiring decisions, due diligence, background checks, employment contracts, salary negotiations, and compliance.
• Professionals remain responsible for evaluating opportunities and career decisions.

37. Customer Compliance Responsibility

Customers are responsible for understanding and complying with tax, accounting, regulatory, procurement, payment, employment, privacy, and internal approval obligations applicable to their use of Worldhire services.

Worldhire is not responsible for the customer’s internal approvals, procurement process, tax filings, accounting treatment, vendor registration, payment approval, or regulatory obligations.

If your organisation requires a purchase order, vendor registration, tax form, compliance approval, or internal approval before payment, you must complete that process before using paid services unless Worldhire agrees otherwise in writing.

38. Commercial Agreements

Some customers may enter into separate commercial agreements with Worldhire.

If there is a conflict between this Payments & Billing Policy and a signed commercial agreement, the signed commercial agreement will apply to the extent of that conflict.

All other terms not expressly modified by the signed agreement will continue to apply.

No employee, partner, reseller, support provider, or representative may waive or modify payment obligations unless authorised by Worldhire in writing.

39. Payment-Related Disputes Between Users

Worldhire is not responsible for resolving payment, salary, commission, incentive, fee, refund, bonus, commercial, employment, or compensation disputes between users, including disputes between:

• Professionals and recruiters
• Professionals and employers
• Recruiters and employers
• Clients and partners
• Employers and candidates
• Search firms and clients
• Staffing firms and clients
• Any two or more third-party users
• Worldhire may review platform-related complaints and take platform action where appropriate, but Worldhire is not required to mediate, arbitrate, settle, enforce, or resolve commercial disputes between users.

40. Records and Audit

Worldhire may retain billing, payment, invoice, subscription, tax, usage, access, reach-out / connection, commercial, and support records for accounting, audit, tax, legal, compliance, security, dispute review, and operational purposes.

Retention periods may vary depending on applicable law, accounting requirements, tax requirements, contract terms, dispute risk, fraud prevention, and platform policies.

More information may be provided in our Privacy Policy and Data Retention & Deletion Policy.

41. Changes to This Policy

Worldhire may update this Payments & Billing Policy from time to time.

The updated version will be effective from the date shown at the top of this page.

If changes are material, Worldhire may notify users through the website, email, account notice, or another appropriate method.

Continued use of paid services after changes means you accept the updated policy.

42. Contact

For billing and payment questions, contact:

• Worldhire Global Ltd
• Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
• Email: accounts@worldhire.com

For general support:

• support@worldhire.com

For privacy matters:

• privacy@worldhire.com